Welcome to Compass Primary Care. This page is intended to help new patients learn more about our practice. If you have a question that isn't answered here, please feel free to contact us. We'll be happy to answer any questions that you may have and we look forward to seeing you in the office soon.
REGISTRATION
For the convenience of our patients, we offer online registration through our secure patient portal. Using this portal, you can enter your demographic information, insurance information and even your medical history. This means less time in the waiting room when you arrive!
APPOINTMENTS
We see patients by appointment. We generally try to accommodate patients the same day for illnesses, minor injury or other acute conditions when we are able to. Please contact our office by phone to schedule an appointment or visit our online patient portal. If you are unable to keep your scheduled appointment, we ask that you contact us at least 24 hours in advance so that we may offer your appointment time to someone else in need.
PATIENT FORMS
If you are a new patient, please fill out the following forms before your first appointment. You can fill them out and bring them in to the office, or you can email the completed forms to info@mycompasspc.com.
Authorization Form
Medical Records Release Form
Financial Patient Agreement
Notice of Privacy Practices
INSURANCE & BILLING
We participate with most major health insurance plans. Please see below for a list of accepted insurances. When calling our office to schedule your first appointment, please confirm that we participate with your health plan.
Co-pays, deductibles and non-covered services are expected at the time of your visit. For your convenience, we accept most major credit cards, cash and checks.
Accepted Insurances
Commercial Plans:
Aetna/Coventry
Alliant Health Plans
Anthem BCBS of GA
Beech Street
Cigna
Galaxy Health Network
Humana
Kaiser
LifeWell
National Preferred Provider Network
NovaNet
PHCS/MultiPlan
Prime Health
United Healthcare
Marketplace/Exchange Plans:
Alliant Health Plans SoloCare
Ambetter
Anthem BCBS of GA Pathway
CareSource Marketplace
Kaiser Exchange
Medicare Advantage Plans:
Aetna Coventry
Anthem BCBS of GA Medicare Advantage (MediBlue)
Caresource Medicare Advantage
Cigna Healthspring
Clover Health Medicare Advantage
Georgia Health Assurance Medicare Advantage
Humana Medicare Advantage
Kaiser Medicare Advantage
Med-Care Advantage Select
Peach State (Allwell)
Positive Healthcare Partners
Pruitt Health Premier
Sonder Medicare Advantage
Therapy Network of GA/Wellcare (PT,OT,ST)
WellCare Medicare Advantage
Managed Medicaid CMO Plans:
Amerigroup
CareSource Medicaid
Peach State Medicaid
Therapy Network of GA/Wellcare (PT,OT,ST)
WellCare Medicaid
Veterans Affairs & Civilian Military Plans
Optum VA Community Care Network
Tricare Prime HMO (referrals required)
Tricare Select PPO
PRESCRIPTION REFILLS
When calling to request a refill, please have the following information available:
- Pharmacy Name
- Pharmacy Phone Number
- Name of Prescription and Dosage
We ask that you give us 2 business days to process refill requests. As a general rule, we do not refill prescriptions after hours or on the weekends.
MEDICATION REFILLS
To request prescription refills, you may do one of the following:
- Send a request through your pharmacy
- Fax or call in your request to the number below
- Phone: 470-369-7800
- Fax: 470-369-7801
When calling to request a refill, please make sure to provide the following information:
- Patient's name and date of birth (speak slowly and clearly)
- Caller's name (if different from the patient) and phone number
- Pharmacy name and phone number
- Name of medication (spell it out), dosage, frequency or how you take it
Please plan your refills in advance to avoid any delays in receiving your medications on time. To check the status of your refill, contact the pharmacy directly.
Please allow up to 3 business days for us to process refill requests. As a general policy, we do not refill prescriptions after business hours or on weekends. Requests or calls received after 3:00 PM may not be addressed until the next business day.
RATES
Self-Pay Rates
- Initial Evaluations - $225.00 & up
- Follow Up Visit - $125.00 & up
- EKG -
Paperwork Rates
- Work / School Accommodations - $40.00 / per occurrence
- Disability & FMLA Form - $50.00 Fee for completion within 2 weeks - per occurrence / $100.00 Expedited Fee for up to 7 days - per-occurrence
- Letters - $20.00 and up / per occurrence
- Handicap Affidavit - $10 fee for Notary / per occurrence
- Adoption Paperwork fees may vary.
Insurance
Services provided may be covered in full or in part by your health insurance. Please check your coverage carefully by asking the following questions:
- Is the provider in network with your insurance plan?
- When was your last Biometric Screening or Annual Wellness Exam and when are you allowed to have your next screening?
- What is my copay amount and/or deductible and has it been met?
- Is the service I am scheduled for covered by my plan?
- Who is the preferred (in network) laboratory according to your plan?
- Is approval required from my primary care physician?
Please contact our office at 470-369-7800 or send an email to admin@mycompasspc.com for any billing questions.
The list to the left includes many of the companies with which we have commercial plan contracts. The list is not all-inclusive and is subject to frequent change. Therefore, if you do not see your insurance company, please call or email us to verify that we are part of your insurance plan.
Payment
Check, FSA, HSA, Care Credit, and all major credit cards are accepted for payment. Payments are due in full at the time of service.
Cancellation & No-Show Policy
If you do not show up for your scheduled appointment and you have not notified our office at least 24 hours* in advance, you will be required to pay a No-Show fee of $50.00 at your next visit. Insurance will not cover these fees; therefore, you will be responsible. No-Show fees are due at the time of your appointment.
*Cancellations made in less than the 24-hour time frame are still subject to the No-Show Fee.
Non-Discrimination Policy
We service our entire community and will not deny our community members services based on ethnicity (race; color; national origin), gender, age, sexual identity, differing abilities, religion, spirituality, economic status.
Diagnostic Services
On-Site Diagnostic Testing
To make your care more efficient and accessible, Compass Primary Care offers on-site diagnostic testing right here in our office. This allows us to deliver timely results, reduce the need for outside referrals, and streamline your overall healthcare experience.
For your convenience, these services are available one Wednesday each month, from 9:00 AM to 11:30 AM.
From cardiac studies to ultrasound imaging, our in-office diagnostics ensure you get the care you need — all in one location, and without unnecessary delays.
Diagnostic Services
EKG (Electrocardiogram)
An EKG is a painless, non-invasive test that records the electrical activity of your heart. It helps identify irregular heart rhythms, detect heart attacks, and monitor ongoing heart conditions. Results are available immediately and are used to guide further cardiac care when needed.
Event Monitor
An event monitor is a wearable device used to record your heart's activity over time, especially during symptoms like dizziness, palpitations, or fainting. Unlike an EKG, it captures intermittent episodes and transmits the data for review by a cardiologist.
Echocardiogram
This ultrasound-based imaging test provides detailed images of the heart’s structure and function. It assesses heart valves, pumping strength, and can detect conditions such as heart failure, valve disease, and cardiomyopathies.
Thyroid Ultrasound
A non-invasive test that visualizes the thyroid gland to evaluate nodules, enlargement, cysts, or other abnormalities. Often used to monitor thyroid conditions or assist with diagnosis of thyroid disease.
Soft Tissue Ultrasound
This imaging test evaluates lumps, cysts, abscesses, or masses in soft tissues such as the neck, limbs, or under the skin. It is commonly used to differentiate between fluid-filled and solid structures.
Venous Ultrasound (Lower or Upper Extremities)
Used to assess blood flow in the veins, particularly to detect blood clots (deep vein thrombosis, or DVT). This test is essential for patients experiencing leg swelling, pain, or with risk of venous thromboembolism.
Arterial Ultrasound (Lower or Upper Extremities)
Evaluates blood flow in the arteries of the limbs to identify narrowing or blockages that may cause poor circulation. It is used to diagnose peripheral artery disease (PAD).
Carotid Ultrasound
Assesses the carotid arteries in the neck to evaluate blood flow to the brain and identify plaque buildup that may lead to stroke. Often used in stroke prevention screening.
ABI (Ankle-Brachial Index)
A quick, non-invasive test that compares blood pressure in the ankle and arm to assess for peripheral artery disease (PAD). It’s often used in conjunction with arterial ultrasound.
Doppler Ultrasound
Measures the direction and speed of blood flow through vessels using sound waves. Doppler studies are often part of vascular evaluations like carotid, arterial, and venous ultrasounds.
Abdominal Ultrasound
A comprehensive scan that examines abdominal organs such as the liver, gallbladder, kidneys, pancreas, and spleen. Used to detect masses, stones, fluid collections, or inflammation.
Liver Ultrasound
Focused on assessing the liver for signs of enlargement, fatty liver disease, masses, cysts, or cirrhosis. Frequently used in liver function evaluations or follow-up on abnormal liver labs.
Gallbladder (GB) Ultrasound / RUQ Ultrasound
Examines the right upper quadrant of the abdomen to evaluate the gallbladder and bile ducts. Commonly used to diagnose gallstones, inflammation (cholecystitis), or biliary obstruction.
Aorta Ultrasound / Screening Aorta
Used to screen for or monitor abdominal aortic aneurysm (AAA). Recommended especially for men over 65 with a history of smoking. This test visualizes the size and structure of the abdominal aorta.
Pelvis Ultrasound (Non-OB)
A non-obstetric pelvic ultrasound evaluates the uterus, ovaries, and bladder to assess for fibroids, cysts, pelvic pain, abnormal bleeding, or other gynecologic issues.
Endovaginal (Transvaginal) Ultrasound
An internal ultrasound that provides high-resolution images of the pelvic organs, offering enhanced detail of the uterus, ovaries, and endometrial lining. Commonly used in cases of pelvic pain, infertility, or menstrual irregularities.
Understanding Your Test Results
At Compass Primary Care, your health and peace of mind are our top priorities. To ensure you get the care and clarity you need, we have a structured process for reviewing and discussing your test results.
Follow-Up Appointment Required
All diagnostic tests — including labs, imaging, and specialty studies — require a follow-up appointment with your provider. This appointment is important to:
- Review your results in detail
- Discuss any findings or concerns
- Make informed decisions about your next steps or treatment
When Will My Appointment Happen?
Follow-up appointments are typically scheduled within 1 to 8 weeks, depending on the type of test and urgency. In most cases, your follow-up appointment should already be scheduled at the time your test is ordered.
If you haven’t received a follow-up appointment confirmation within five business days, please call our office at (470) 369-7800 or send a message through the patient portal to ensure your appointment is on the schedule.
Why This Matters
Following up in person allows your provider to explain results clearly, answer your questions, and tailor your care plan. Even if results appear normal, an in-office discussion ensures nothing is overlooked and that you fully understand your health status.
